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McMorgan doesn't fit clients into a certain way of doing business. By listening, we ensure that we understand client needs before setting upon a strategy. This approach has proven successful over the years, as we have been able to cultivate a very high client retention record. In a field where high turnover is common, many of our clients have been with us for over two decades.
Ensuring client satisfaction has three important steps:
1. Determine Investment Objectives
Understanding variables such as performance expectations, risk tolerance, benefit commitments, and actuarial projections is the first step. This helps us tailor a customized strategy that addresses each client's unique needs.
2. Develop an Appropriate Strategy
Once we have a full understanding of a client's objectives, we make asset allocations decisions and select a range of securities within the target allocations to provide diversification, risk-control, and performance.
3. Manage the Portfolio
We review the portfolio regularly for compliance with investment guidelines and make adjustments based on risk/reward factors, not market timing. Changes in investments are made incrementally and only when they enhance the portfolio's expected return or risk levels. Historically, McMorgan's clients experience very low turnover in their accounts.

As the relationship continues, so too does our commitment to regular communication with our clients. Face-to-Face meetings. Phone calls. Investment performance reports. McMorgan & Company understands that Trustees need to be kept up to date on performance, market trends, and various details associated with their portfolio. At McMorgan, we take our client relationships very seriously.